Happy, satisfied customers are one of the best things about running a business. Not only do they ensure return business and recommend your business to their friends, but they might also share their satisfaction with the world at large. Positive customer reviews online are also noticed by search engines. When search engines see consistently positive reviews, they bump your business higher in search results.
Everyone wants great customer reviews, but sometimes it can be so difficult to get your customers to share their experiences! We’ve looked into the reasons behind customer reluctance to review, and developed a few strategies and services to help the world hear your happy patrons.
FindAbility offers three types of review services:
- Automated Reviews
- The Review Me Widget
- How-To Review Guide
These are built around getting customers to review in the first place, making sure that customer reviews appear in as many locations as possible, and managing customer reviews so that your business gets the maximum benefit out of vocal clients.
One surefire way to get your customers over their review inertia is to make it as convenient as possible for them to leave a review. And it doesn't get much more convenient than our Automated Review Service!
This service sends a personal review request from your business directly to your customers' inboxes. The email comes from you, so they recognize the request as being genuine. The email contains a link to click that takes the customer to a simple survey that they can fill out according to their experience with your business.
The review then automatically appears on your website, and can even be sent to your Facebook page as well.
See it in action!
Several of our clients have already begun using their clients' positive feedback to help boost their site rankings. You can see the automated review service working at:
Eclectic Hair Salon
Twin City Collision
Leopard Lawn and Landscape
...and of course right here at Find8 (the orange tab to the left).
The Review Me Widget
Reach your customers right when they're visiting your website. The Review Me widget is installed on your website so that customers can find it easily. It allows customers to review you on a number of popular business directory sites, like Yelp, with just the click of a link.
Custom How-To Guide
I Was Going to Review, But…
We hear this a lot. Customers are satisfied and want to share their experience, but when it comes time to enter a review they get stuck. Maybe they can’t find the appropriate place to leave a comment, or maybe they are having trouble logging in or creating an account. They just need a little guidance.
To help your customers figure out exactly where to go and what to do, FindAbility can put together a detailed, easy-to-read instruction guide for leaving a review. We’ll even customize it specifically for your company. Then your customers will be able to follow a step-by-step guide complete with screenshots to leave a review for your company.
We provide you with this guide for your own use, so that you can hand a copy out to anyone at any time. We find that this is also a fantastic way to remind customers to leave a review! With the guide in hand, they can log on, review, and be on their way minutes later. Your business will feel the positive impact for much longer.
Sample Business Review Guide