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Reputation Management
Positive Performance

Acknowledge and thank the customers who take the time to positively review your company.

karla shelton find8 performance marketing ceo marketing strategist Image

Karla Shelton
CEO, Marketing Strategist

Review Reputation Management

When a company provides a service, the customer is either satisfied or dissatisfied. In the digital world today, customers often take their experience straight to the web. Any time a customer communicates their experience with your brand, the review will be amplified on the web and social media. Many business owners will respond to negative reviews to try to effect some kind of "damage control," but responding to positive feedback is just as important. Engaging and thanking customers who are brand advocates is a perfect way to create a loyal following and a strong referral network. In fact, 78% of consumers say that receiving a thank-you from the business owner a makes them believe the business cares more about them.

Ideal For

Service area businesses

Professional services

Healthcare practices

seo services for travel and hospitality businessesTravel and hospitality

How Positive Performance Benefits Your Business

Enhancing Your Brand

Responding to reviews in a public forum helps to build your brand reputation.

Reinforce Relationships

Let your customers know how much you care by responding with a thank you message.

SEO Influence

Positive public sentiment may increase your Google search rankings!

Monthly Reporting

See what customers are saying, and how we're responding.

Positive Performance

Start Up Fee $25

Positive Performance Features


Your online reputation is a projection of how people SEE your company. This projection translates into your performance offline as well! Make sure you acknowledge and thank the customers who take the time to positively review your company.

Real-time review monitoring

We monitor the following review sites on a daily basis for new reviews:

  • Google My Business
  • Facebook
  • GatherUp
  • Yelp

If you would like to add a review site to the list, please ask us about add-on pricing.

When your business receives a new, positive review, we will notify you via email.


Unlimited positive responses

If a customer leaves a glowing review, it can't get any better than that, right? Actually, it can. If a customer gave you a compliment in real life, you would say thank you. With an online review, the compliment is public. A Find8 Performance Marketer will caringly and professionally write unlimited public acknowledgments on your behalf.  In these cases, we typically do not send replies for review and approval beforehand since our replies are celebratory in nature. If you experience negative reviews, your Performance Marketer will contact you about next steps about our Reactive Response package.


Monthly reporting

Find out what your customers are saying about your brand, along with our responses. With our easy-to-use review dashboard report, you will be able to see all reviews in one report.



Read online reviews before making a purchase online or offline

Local Shoppers

Use reviews to determine if a local business is good or bad

U.S. Shoppers

Report that positive reviews makes them more likely to use a business

U.S. Shoppers

Trust a local business more after reading positive reviews

Performs Well With

Google 3-Stack

Attract local customers inside Google's local 3-stack, one of the most "clickable" positions on a search results page. Learn about Google 3-Stack.

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Local Data Management

Manage, correct, and optimize your business data across search engines, GPS navigation systems and business directories. Learn more about Local Data Management.

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Brand Starter

Establish a Facebook presence with strategic thinking and messaging to build your brand. Learn more about Brand Starter.

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Messaging Platform

Learn how to speak to your customers, establish your brand voice. Learn more about Messaging Platform.

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