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Reputation Management
Reactive Response

Responding to a negative review with agility and tactfulness is imperative to shine a positive light on your business in the public eye.

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Karla Shelton
CEO, Marketing Strategist

Protect Your Reputation
Reputation Management Companies

Have embittered customers written negative reviews about your business? Do you worry that prospective clients will see these reviews on the first page of Google results, in business directories or on social media? As a business owner, you should be concerned. Customer reviews can have a massive impact on your marketing, your leads, and, inevitably, your sales. In the digital world today, customers often take their experience straight to the web. Any time a customer communicates their experience with your brand, either positive or negative, the review will be amplified on the web and social media.

Ideal For

Home businesses

Professional services

Healthcare practices

seo services for travel and hospitality businessesTravel and hospitality

Restaurants and bars

How Reactive Response Benefits Your Business

Objective Listening

Yes, you're upset! We'll lend a compassionate, yet objective ear.


We are trained in de-escalation techniques. Let's turn lemons into lemonade.

Brand Reputation

If handled correctly, a negative review can actually enhance your brand.


Receive a thoroughly documented incident report for your records.

Reactive Response

Per Incident

Review Response Features


Timing is everything, and responding to a less than a glowing review with agility and tactfulness is imperative to shine a positive light on your business in the public eye. That's where we can help!

Part public relations gurus, part tech experts, our Find8 Performance Marketers will assist you in managing and responding to positive reviews.

  • Incident discovery
  • Client interview and negative review response
  • Incident report

For a small fee, our Performance Marketing team can monitor your reviews in real-time and notify you immediately if you receive a negative review.

Incident discovery

When your business receives a negative review, contact Find8 right away! In our professional opinion, businesses should respond to ALL reviews, but it's most important to respond to reviews scoring 3 or below, like this one:


Negative review response

When a customer leaves a less than glowing review, we need to respond quickly. Professionally written responses need to be done for the customer who left the review, but perhaps more importantly, for everyone else reading the reviews afterward. It is always a great feeling to read and hear positive reviews of your company, but negative reviews should be considered an opportunity for the business to do better.

When your business receives a negative review, we will contact you for a phone interview. During this interview, we will gather information and facts. After the interview, a Performance Manager will write a professional response for you to review and edit. Once it is approved, we will post the response to the appropriate review website under your name.

Incident report

See a complete inventory of what the client said about your brand, along with our response.



Consumers spend four times as long interacting with negative reviews vs positive


Have difficulties or hesitations purchasing an item with no or negative reviews


Use reviews to determine if a local business is good or bad


Look for problems the reviewer experienced when reading reviews

Performs Well With

Google My Business

Negative reviews on Google can have a devastating effect on your business if they're not managed. To do so, you must have a Google My Business account.

Performs Well With

Google 3-Stack

Attract local customers inside Google's local 3-stack, one of the most "clickable" positions on a search results page. Learn more about Google 3-Stack.

Performs Well With

Brand Starter

Establish a Facebook presence with strategic thinking and messaging to build your brand. Learn more about Brand Starter.

Performs Well With

Local Data Management

Manage, correct, and optimize your business data across search engines, GPS navigation systems and business directories. Learn more about Local Data Management.

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