Positive Performance - Reactive Review | Find8 Performance Marketing
REPUTATION MANAGEMENT

REACTIVE RESPONSE


Lemons To Lemonade

Responding to a negative review with agility and tactfulness is imperative to shine a positive light on your business in the public eye.

respond to negative reviews to help mitigate sales losses
respond to negative reviews to help mitigate sales losses
REPUTATION MANAGEMENT COMPANIES

Protect Your Reputation

Have embittered customers written negative reviews about your business? Do you worry that prospective clients will see these reviews on the first page of Google results, in business directories or on social media? As a business owner, you should be concerned. Customer reviews can have a massive impact on your marketing, your leads, and, inevitably, your sales. In the digital world today, customers often take their experience straight to the web. Any time a customer communicates their experience with your brand, either positive or negative, the review will be amplified on the web and social media.

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Product Benefits

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    OBJECTIVE LISTENING

    Yes, you're upset! We'll lend a compassionate, yet objective ear.

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    DE-ESCALATION

    We are trained in de-escalation techniques. Let's turn lemons into lemonade.

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    BRAND REPUTATION

    If handled correctly, a negative review can actually enhance your brand.

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    DOCUMENTATION

    Receive a thoroughly documented incident report for your records.

our services our ideal for your lead generation site
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Businesses who lean on their reputation:

Home businesses, Professional services, Healthcare Practices, Travel and Hospitality, Restaurants and bars
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REACTIVE RESPONSE

Timing is everything, and responding to a less than a glowing review with agility and tactfulness is imperative to shine a positive light on your business in the public eye. That's where we can help!

REACTIVE RESPONSE
FEATURES

$125

+  PER INCIDENT

Sarah-TeamMember-updated

SARAH STAATZ

Our Marketing Services Lead
(and Review Whisperer)

Part public relations gurus, part tech experts, our Find8 Performance Marketers will assist you in managing and responding to positive reviews.

  • Incident discovery
  • Client interview and negative review response
  • Incident report

For a small fee, our Performance Marketing team can monitor your reviews in real-time and notify you immediately if you receive a negative review.

When your business receives a negative review, contact Find8 right away! In our professional opinion, businesses should respond to ALL reviews, but it's most important to respond to reviews scoring 3 or below.

When a customer leaves a less than glowing review, we need to respond quickly. Professionally written responses need to be done for the customer who left the review, but perhaps more importantly, for everyone else reading the reviews afterward. It is always a great feeling to read and hear positive reviews of your company, but negative reviews should be considered an opportunity for the business to do better.

When your business receives a negative review, we will contact you for a phone interview. During this interview, we will gather information and facts. After the interview, a Performance Manager will write a professional response for you to review and edit. Once it is approved, we will post the response to the appropriate review website under your name.

See a complete inventory of what the client said about your brand, along with our response.

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RESULTS

Performs Well With

Google My Business

Negative reviews on Google can have a devastating effect on your business if they're not managed. To do so, you must have a Google My Business account.

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Google 3-Stack

Attract local customers inside Google's local 3-stack, one of the most "clickable" positions on a search results page. Learn more about Google 3-Stack.

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Messaging

Establish a brand presence with strategic thinking and messaging to build your brand tone and voice.

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Local Data Management

Manage, correct, and optimize your business data across search engines, GPS navigation systems and business directories. Learn more about Local Data Management.

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  • findeight incorporates data into every performance marketing campaign

    Our data science team can easily see trends in the marketplace to better respond to negative reviews.

  • findeight utilizes analytics to inform every marketing campaign

    There are plenty of insights to be derived from how consumers react to negative reviews.

  • findeight incorporates automation into every performance marketing campaign

    Our automation allows us to be on top of negative reviews to turn lemons into lemonade!

  • findeight incorporates ai into every performance marketing campaign

    Coming in 2021!

EARTH SHATTERING

Fast Facts

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Consumers spend four times as long interacting with negative reviews vs positive.


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Of consumers have difficulties or hesitations purchasing an item with no or negative reviews.


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Consumers look for problems the reviewer experienced when reading reviews.


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Of consumers use reviews to determine if a local business is good or bad.


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